We want our customers to be completely satisfied with their purchase from SoapNanny.com. If for any reason you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return or exchange. Please note that products must be in their original, unused condition to be eligible for return or exchange. We will provide a prepaid shipping label in the case of a defective or incorrect product, otherwise, return shipping costs will be the responsibility of the customer. Once we receive your returned item, we will process your refund or exchange within 5-7 business days. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us.